Absolutely. All our watches come with a 1-year international warranty covering manufacturing defects and movement issues. This does not cover damage caused by misuse or accidents.
How long does shipping take?
Delivery times vary by location:
Europe: 6–12 business days
Rest of the world: 9–21 business days
You will receive a tracking number as soon as your order is shipped.
Are PORDENZA watches water-resistant?
Yes. Our watches are rated at 5 ATM water resistance, meaning they are suitable for everyday use, including hand washing and light rain. We do not recommend submerging them in water.
How can I contact support?
You can reach our customer service team at support@pordenza.com or via our contact form. We typically respond within 24 hours on business days.
Do you offer returns?
Yes. We offer a 30-day money-back guarantee. If you're not fully satisfied, you can return your watch within one year for a full refund. Just contact our support team to start the process.
30 Day Money-Back Guarantee
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not 100% happy with your order, you can return it within 30 days of receiving it for a full refund
365 Days Warranty
At PORDENZA, we believe in timeless quality and absolute customer satisfaction. That’s why every purchase is backed by our 365-Day Money-Back Guarantee
What Our Customers Are Saying
Our customer advocates are standing by 24/7 to support you via email.
"Elegant, timeless, and powerful."
“My PORDENZA watch feels like wearing confidence on my wrist. The design is subtle but commands attention. I’ve received compliments almost daily.”
— Daniel M., London
"Luxury without compromise."
“From the unboxing to the first wear, every detail is flawless. You can tell this watch was made with craftsmanship in mind. It feels like it should cost three times more.”
— Sofia R., Portugal
"A masterpiece of design and precision."
“I collect watches, and PORDENZA easily ranks among the top pieces I own. The weight, the movement, the elegance—everything about it speaks quality.”
— Leonardo V., Milan
"The definition of modern luxury."
“Sleek, stylish, and reliable. My PORDENZA watch has become a staple in both my business and casual looks. Absolutely worth every cent.”
